Returns & Exchanges

We want you to be happy with your electronics, so we offer a 30-day return window for unused items in their original packaging. If you encounter a technical fault with your Pimoroni gear, our support team is ready to help with a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue or reason for return.

• 2.
  Technical Assessment

  For faulty items, our engineers will provide troubleshooting steps to confirm the hardware status before authorizing a return.

• 3.
  Package Your Items

  Carefully pack the items in anti-static packaging where applicable and include a note with your support ticket number.

• 4.
  Ship and Refund

  Send the package back to our Sheffield warehouse; once received and inspected, we will process your refund or dispatch a replacement within 5 working days.